For more information about the A Good Call program, please see the questions below. If the answer to your question isn't here, check the Frequently Asked Questions (FAQ) or SMART Programs Training Requirements pages. If you need more help, please contact us.

1. What is A Good Call Bingo Staff Training?

A Good Call is a social responsibility training program that educates registered gaming workers at Alberta bingo facilities to recognize the differences between healthy and high-risk gambling behaviour. Workers also learn how to appropriately respond if someone at their facility appears to have a problem with gambling.

2. How will A Good Call training help me?

A Good Call helps registered gaming workers learn to recognize healthy and high-risk gambling behaviours so they are well-prepared to do their jobs in socially responsible ways.

Workers who are well-trained and supported by their managers and supervisors make a difference. Programs like A Good Call help provide balance in Alberta's gaming industry.

3. Who has to be A Good Call-certified?

A Good Call certification is mandatory for the following registered gaming workers working full- and part-time in a licensed facility. This includes:

  • Hall managers
  • Assistant hall managers
  • Hall advisors and independent hall advisors
  • Assistant hall advisors
  • Games managers
  • Callers
  • Cashiers
  • Sellers/checkers
  • Bingo co-ordinators
  • Pull Ticket managers
  • Pull Ticket sellers, and
  • Security guards

Liquor service workers and registered gaming workers with supervisory, managerial or security responsibilities at facilities where liquor is sold or served must also be ProServe-certified. Other SMART certification may also be required.

4. When do I have to be certified?

Workers requiring A Good Call certification must be certified within 30 days of their employment start date or before the expiration date on their certificate.

Gaming legislation and policies are online at aglc.ca.

5. Who does not need A Good Call certification?

A Good Call certification is not required for staff working full-time or part-time as:

  • Concession staff
  • Cleaning staff, or
  • Volunteers
6. What happens if I do not comply?

A Good Call certification is mandatory for all full- and part-time registered gaming workers employed at Alberta's licensed bingo facilities. Licensee staff must provide proof of A Good Call certification at the request of an AGLC Inspector.

Licensees with uncertified staff could face penalties such as a warning, fine, licence suspension or licence termination.

Liquor and gaming policies are online at aglc.ca.

7. What do I need to know after I'm certified?

Liquor service workers and registered gaming workers with managerial, supervisory or security responsibilities at facilities where liquor is sold or served must also be ProServe-certified. Other SMART Programs certification may also be required.

Policy and program content may change after workers are certified. Licensee staff are responsible for reviewing program content and AGLC's policies to keep their knowledge current.

AGLC's liquor and gaming policies are online at aglc.ca.

8. I have questions about my program and certificate. Where can I find more information?

See the Frequently Asked Questions and Contact Us pages, or contact SMART Programs:

Phone: Toll-free in Alberta at 1-877-436-6336, Mondays through Fridays, from 8:15 a.m. until 4:00 p.m.

Note: Our office is closed on weekends, statutory holidays, and December 24th through January 1st.

Fax: 780-651-7626, to the attention of AGLC SMART Programs.
Email: info@goodcall.aglc.ca
Mail: SMART Programs
c/o AGLC
50 Corriveau Avenue
St. Albert, Alberta T8N 3T5

Responses to SMART Program inquires may be delayed and some customer service features may be unavailable due to the impact of the COVID-19 coronavirus.

Thank you for your patience and understanding.