What's New

AGLC is taking the COVID-19 coronavirus matter seriously. In order to continue service to Albertans we have adjusted our work environment.

As a result, responses to SMART Program inquires may be delayed and some customer service features may be unavailable.

Thank you for your patience and understanding.

Continue to visit aglc.ca/covid-19 for the latest updates from AGLC.

Effective November 4th, 2019, the requirements for primary identification have changed. Primary identification no longer requires a signature to be acceptable.

To be accepted as proof of age, primary identification must:

1. Have a photo;
2. Have a name;
3. Be Government issued;
4. Include date of birth;
5. Not be expired;
6. Have a unique identifier number; and
7. Be an original (not a copy).

The content in SMART Programs have been updated to reflect the new policy.

Please review the full policy in the Liquor, Gaming and Cannabis Handbooks, Terms and Conditions and Operating Guidelines at aglc.ca.

This bulletin is to advise all bingo facility licensees and registered gaming workers of an IMPORTANT AMENDMENT to the Commercial Bingo Handbook (CBH).

The following CBH policy is effective October 17, 2018:

Section 4.7 – Staffing – Conduct

• Subsections 4.7.2 e) and 4.7.3 d) were amended to update policies, prohibiting registered gaming workers and volunteers from being under the influence of cannabis while on duty at licensed bingo facilities, to reflect the legalization of recreational cannabis.

Please familiarize yourself with the amended policy, update your CBH as required and ensure all affected staff are notified of the new requirements.

In addition, please post this bulletin and the amended policies for Subsection 4.7.2 e) at all volunteer work stations (e.g. cash cage) and break areas, within your facility, in order for volunteers to be made aware of the policy changes.

The amended CBH may be accessed on the AGLC website at aglc.ca.

If you have any questions or concerns, please contact the AGLC's Regulatory Services Division or call the AGLC Hotline at 1-800-561-4415.

In October 2016, SMART Programs stopped issuing plastic certification cards as proof of certification. Plastic cards have been replaced with certification that has a QR code, which can be printed or saved to a mobile device/phone. For a limited time, certified liquor and gaming industry workers had the ability to order plastic certification cards.

Effective January 2018, plastic certification card orders are no longer issued.

Your certification card and congratulatory letter can be downloaded and printed or saved to a mobile device or phone as soon as the certification requirements have been completed. Replacement cards can be printed or saved from your SMART Programs account.

Plastic cards will continue to be accepted as proof of certification until the expiry date shown on the card.

Licensee staff must provide proof of certification at the request of an AGLC Inspector. Proof of certification includes:

• paper printed versions that have a QR code
• the Personal Information page printed from the worker's SMART Programs account
• a plastic card (that does not have a QR code)
• clear images of any of the above (i.e., image, photograph or screen shot) saved on the staff member's mobile device/phone.

AGLC's liquor and gaming policies are online at aglc.ca.

Elimination of Plastic SMART Certification Cards

Effective October 2016, the SMART Programs office will no longer issue plastic certification cards as proof of certification. Plastic cards will be replaced with certification that has a QR code, which can be printed or saved to a mobile device/phone.

The certification card and congratulatory letter can be downloaded and printed or saved to a mobile device as soon as workers complete the certification requirements. Users will be able to print replacement cards from their SMART Programs account, as needed, or save the certification card image to their mobile device/phone.

Plastic cards will continue to be accepted as proof of certification until the expiry date shown on the card.

Workers who do not have a mobile device or access to a printer can contact the SMART Programs office (1-877-436-6336) to have a paper card mailed to them at no charge.

Licensee staff must provide proof of certification at the request of an AGLC Inspector. Proof of certification includes:

• paper printed versions that have a QR code
• the Personal Information page printed from the staff member's SMART account
• a plastic card (that does not have a QR code)
• clear images of any of the above (i.e., image, photograph or screen shot) saved on the staff member's mobile device/phone.

The updated policy is online at aglc.ca.

This bulletin is to advise all Bingo Facility Licensees and Registered Gaming Workers of IMPORTANT AMENDMENTS to the Commercial Bingo Handbook.

The following bingo policies are effective as of April 1, 2016:

Section 1.4 A Good Call Bingo Staff Training (Previously named Responsible Gambling Program)

• Section 1.4 has been renamed and content reorganized into a more cohesive manner that will assist Bingo Facility Licensees to better understand A Good Call Bingo Staff Training requirements.
• Subsection 1.4.11 is a NEW requirement for Bingo Facility Licensees. Effective immediately, Bingo Facility Licensees are required to keep a log of employees who are A Good Call certified, including the employees' names, certificate registration numbers and expiry dates. This log is subject to review by the AGLC.

Please familiarize yourself with the revised policies, update your Commercial Bingo Handbook with the amended policies as required and ensure all affected staff are notified of the new requirements.

The amended Commercial Bingo Handbook may be accessed on the AGLC website at aglc.ca.

If you have any questions or concerns, please contact your Key Account Coordinator or call the AGLC Hotline at 1-800-561-4415.

This Bulletin is to advise all Bingo Facility Licensee and Registered Gaming Workers of changes to the Commercial Bingo Handbook (CBH) regarding identification requirements.

The AGLC has made changes to its identification policy to ensure compliance with the Proceeds of Crime (Money Laundering) and Terrorist Financing Act and regulations, and the requirements of the Financial Transactions and Reports Analysis Centre of Canada.

The policy now specifies the requirements needed on the identification rather than listing the acceptable forms of identification. Primary identification must be government issued and clearly show a name, photo, signature, date of birth and a unique identifier number. It also must be an original (not a copy) and not be expired.

The types of identification previously listed as acceptable forms of primary identification (e.g. driver's licences, passports) remain acceptable forms of primary identification as long as they are not expired.

Secondary identification must be government issued and clearly show a name, date of birth, and a unique identifier number. Baptismal certificates and similar documents that do not contain a unique identifier number and/or are not issued by the government are no longer acceptable as secondary identification.

The effective date of the amended policy is October 1, 2015. Please see the approved policy for details. Please ensure all affected staff are notified of the new requirements.

The amended Commercial Bingo Handbook may be accessed on the AGLC website at aglc.ca.

Any questions or concerns may be directed to contact.policy@aglc.ca.