Welcome to A Good Call Bingo Staff Training

In this program, you will learn about:

  • Responsible gambling - what it is and how bingo hall managers and their staff can promote healthy attitudes towards gambling
  • Problem gambling and some of the signs of gambling addiction
  • The words and actions that tend to reinforce the gambler's myths that lead to unhealthy behaviours and how to avoid their use, and
  • Programs and services that are available to help reduce the incidence of problem gambling.

What is A Good Call Bingo Staff Training?

A Good Call is a mandatory social responsibility training program designed to educate bingo Facility Licensees and their staff on how to recognise the differences between responsible and problem gambling behaviour and appropriately respond to someone who may have a problem with their gambling.

What topics are covered?

In this program, you will:

  • Develop an awareness of responsible gambling
  • Learn how to recognize problem gambling and some of the signs of gambling addiction
  • Understand the words and actions that tend to reinforce the gambler's myths that lead to unhealthy behaviours and how to avoid their use, and
  • Learn that programs and services are available to help reduce the incidence of problem gambling.
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Who needs to take this program?

A Good Call certification is mandatory for the following Registered Gaming Workers working full-time or part-time in a Class A or Class B Licensed Facility:

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Need proof of your certification? No problem.

Licensee staff must provide proof of A Good Call certification at the request of an AGLC Inspector. Failure to present proof of A Good Call certification may result in disciplinary action. Proof of A Good Call certification includes:

  • paper printed versions that have a QR code
  • the Personal Information page printed from the staff member's SMART account
  • a plastic card (that does not have a QR code)
  • clear images of any of the above (i.e., image, photograph or screen shot saved on the staff member's mobile device/phone)

Note: AGLC policy requires all licensees to keep a log of staff certifications for the positions where SMART certification is required, and for all employees to show proof of their certification(s) on request.

Proof of your certification is saved to the Personal Information and Completion Status pages of your SMART Programs account. Sign in and follow the on-screen instructions to see it. Print a copy of your card or save an image of it to your mobile device.

If you forgot your password, click here to retrieve it.

If you can't get proof of your certification, send us an email or call 1-877-436-6336, toll-free in Alberta, between 8:15 a.m. and 4:00 p.m., Mondays through Fridays. The SMART Programs office is closed on weekends, statutory holidays and from December 24 through January 1st.