Welcome to A Good Call Bingo Staff Training

In this program, you will learn about:

  • Responsible gambling - what it is and how bingo hall managers and their staff can promote healthy attitudes towards gambling
  • Problem gambling and some of the signs of gambling addiction
  • The words and actions that tend to reinforce the gambler's myths that lead to unhealthy behaviours and how to avoid their use, and
  • Programs and services that are available to help reduce the incidence of problem gambling.

What is A Good Call Bingo Staff Training?

A Good Call is a mandatory social responsibility training program designed to educate facility licensees and their staff on how to recognize the differences between responsible and problem gambling behaviour and appropriately respond to someone who may have a problem with their gambling.

What topics are covered?

In this program, you will:

  • Develop an awareness of responsible gambling
  • Learn how to recognize problem gambling and some of the signs of gambling addiction
  • Understand the words and actions that tend to reinforce the gambler's myths that lead to unhealthy behaviours and how to avoid their use, and
  • Learn that programs and services are available to help reduce the incidence of problem gambling.
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Who needs to take this program?

A Good Call certification is mandatory for the following registered gaming workers working full-time or part-time in a licensed facility:

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Need proof of certification? No problem.

Licensee staff must provide proof of A Good Call certification at the request of an AGLC Inspector. Proof of A Good Call certification includes:

  • paper printed certificate that has a QR code
  • a plastic card that does not have a QR code
  • clear images of either of the above (i.e., image, photograph or screen shot saved on the staff member's mobile device/phone)

Proof of certification can be accessed from the Personal Information and Completion Status pages of your SMART Programs account. Sign in to print a copy of your certificate or save an image of it to your mobile device.

If you can't access your certificate, send us an email or call 1-877-436-6336, toll-free in Alberta, between 8:15 a.m. and 4:00 p.m., Mondays through Fridays. The SMART Programs office is closed on weekends, statutory holidays and from December 24 through January 1st.

Responses to SMART Program inquires may be delayed and some customer service features may be unavailable due to the impact of the COVID-19 coronavirus.

Thank you for your patience and understanding.