If you would like more information about the A Good Call program, see the questions below. If the answer to your question isn't here, please check the Frequently Asked Questions (FAQ) or SMART Programs Training Requirements page. If you don't find what you're looking for or if you need more help, please contact us.

1. What is A Good Call Bingo Staff Training?

A Good Call is a social responsibility training program designed to educate bingo Facility Licensees and their staff on how to recognize the differences between responsible and problem gambling behaviour and appropriately respond to someone who may have a problem with their gambling.

A Good Call does not replace the on-the-job training, knowledge or experience provided by or required by a worker's employer, nor does it include information on all AGLC laws and policies.

2. What is the program about?

In this program, you will learn about:

  • Responsible gambling - what it is and how bingo Facility Licensees and their staff can promote healthy attitudes towards gambling
  • Problem gambling and some of the signs of gambling addiction
  • The words and actions that tend to reinforce the gamblers' myths, leading to unhealthy behaviours, and how to avoid their use; and
  • Programs and services that are available to help reduce the incidence of problem gambling.
3. How will the A Good Call program help me where I work?

A Good Call helps to educate and inform registered gaming workers about responsible and problem gambling so that they are well-prepared to do their jobs in a socially responsible way. Workers who are well-trained and supported by their managers and supervisors make a difference. Responsible gambling programs like A Good Call help to provide balance in the industry. It's the right thing to do and it's good business.

4. Who has to be A Good Call-certified?

A Good Call certification is mandatory for the following Registered Gaming Workers working full-time or part-time in a Class A or Class B Licensed Facility:

  • Hall manager
  • Assistant hall manager
  • Hall advisor (includes independent hall advisor)
  • Assistant hall advisor
  • Games manager
  • Caller
  • Cashier
  • Sellers/checkers
  • Bingo co-ordinator
  • Pull Ticket manager
  • Pull Ticket sellers, and
  • Security Guards

Other SMART certification(s) may be required for the work you do. Click here to see the certifications required for various positions in the liquor and gaming industries, as well as the associated costs and the timelines for each program.

5. When do I have to be certified?

Persons requiring A Good Call certification must be certified within 30 days of their employment start date or before the expiration date on their certificate.

More information about A Good Call policies can be found in Section 1.4 of the Commercial Bingo Handbook. Gaming legislation and policies are online at aglc.ca.

6. Who does not need A Good Call certification?

A Good Call certification is not required for staff working full-time or part-time as:

  • Concession staff
  • Cleaning staff, or
  • Volunteers
7. What happens if I do not comply?

A Good Call certification is mandatory for all full-time and part-time Registered Gaming Workers employed in a Class A or Class B Licensed Facility.

Bingo Facility Licensees and their staff must provide proof of A Good Call certification at the request of an AGLC Inspector. Proof of A Good Call certification includes:

  • paper printed versions that have a QR code
  • the Personal Information page printed from the staff member's SMART account
  • a plastic card (that does not have a QR code) or
  • clear images of any of the above (i.e., image, photograph or screen shot) saved to the staff member's mobile device/phone

Failure to present proof of certification may result in disciplinary action.

Licensees with uncertified staff could face penalties such as a warning, fine, licence suspension or licence termination.

Proof of your certification is saved to the Personal Information and Completion Status pages of your SMART Programs account (sign in and follow the on-screen instructions to see it). Print a copy of your card or save an image of it to your mobile device/phone.

If you can't access your account, please contact us. If you can't remember your password, click here to retrieve it.

Liquor and gaming policies are online at aglc.ca.

8. What do I need to know after I'm certified?

This program is intended to provide social responsibility training in regard to responsible gambling. It does not take the place of the training required of industry workers by their employer(s).

Policy and program content may change after workers are certified. Industry workers are responsible for reviewing the program content and AGLC policies periodically to keep their knowledge current.

You must give proof of your certification to your employer. Licensees must keep a log of employees who are A Good Call-certified, including the following information:

  • Employee name as it appears on the certification card
  • SMART Training Registration Number; and
  • Expiry date

Note: Logs are subject to review by the AGLC.

AGLC's liquor and gaming policies are online at aglc.ca.

9. I have questions about my A Good Call certification. Where can I go to find more information?

More information can be found under the HELP menu on the Frequently Asked Questions (FAQ) and Contact Us pages.

You can also contact SMART Programs office:

Phone: Toll-free in Alberta at 1-877-436-6336, Mondays through Fridays, from 8:15 a.m. until 4:00 p.m.
Fax: 780-651-7626, addressed to the attention of the SMART Programs office.
Email: info@goodcall.aglc.ca
Mail: SMART Programs
c/o Alberta Gaming and Liquor Commission
50 Corriveau
St. Albert, Alberta T8N 3T5
In Person: We're at the AGLC Head Office in St. Albert. Click on the map to find us.

Note: The SMART Programs office is closed on weekends, statutory holidays, and from December 24th through January 1st.