Frequently Asked Questions

See what the SMART Programs training requirements are to work in Alberta's liquor, gaming and cannabis industries.

All SMART certificates are valid for 5 years from the date of certification. You may need more than one SMART Programs certificate for the work you do.

Contact SMART Programs to get help accessing your account. Toll-free in Alberta, call 1-877-436-6336, Mondays through Fridays, from
8:15 a.m. until 4:00 p.m. You can also send us an email.

• Check the Spam, Junk, Bulk or All Mail folders of your email account.
• Allow additional time to receive the message. Contact us if you don't receive it within 12 hours.

Click on the "Forgot Your Password?" hyperlink on the Sign In page to retrieve your password. Follow the on-screen instructions. If you don't remember the email address assigned to your account, please contact us.

Visit smartprograms.aglc.ca and click on Create Account. Enter your information into the correct fields on the Account Registrations page. Check each field to make sure the information is complete, correct and up-to-date. Then, click on the Submit button.

If you are a registered gaming worker at a licensed facility, see the AGLC-issued approval letter for your number.

Registered gaming worker positions are:

• Bingo coordinator
• Bookkeeper
• Cashier
• Cash cage, count room, hall advisors and assistant hall advisor
• Casino facility operator representative
• Casino, games, hall and pull-ticket manager
• Caller and seller/checker
• Pull ticket manager and pull-ticket seller
• Director and manager of security and security guards
• Pit boss, pit supervisor and dealer
• Slot attendant, cashier, manager and operator
• Slot count room attendant

If your job is not listed here, the RGW field on your account can be left blank.

Sign in to your account. Click on the [Edit] hyperlink beside the information you want to change, update and save your changes.

To update your account after a legal change of name, follow these steps. It must match your government-issued, photo identification.

To correct the date of birth, send an email to info@goodcall.aglc.ca. Enter your legal name as it appears on your government-issued, photo identification and 12-digit SMART Programs Registration Number in the subject line. Include your date of birth with your request. SMART Programs will make the update for you.

Please use a personal email address on your account. Do not use one that belongs to someone else or an organization. Free email accounts are available from Gmail, Yahoo!, iCloud, Microsoft and other providers.

To update your account after a legal change of name, follow these steps. It must match your government-issued, photo identification.

Send an email to info@goodcall.aglc.ca. Enter your legal name as it appears on your government-issued, photo identification and 12-digit SMART Programs Registration Number in the subject line. Include your date of birth with your request. SMART Programs will make the update for you.

There is no charge to take A Good Call Bingo Staff Training.

No. After you're certified, the program's content can be reviewed until 60 days before your certificate expires. Sign into your account to see it.

No. Program content belongs to AGLC and is protected by copyright. Material may not be reproduced, in whole or in part, without the written consent of AGLC.

Yes. Program content belongs to AGLC and is protected by copyright. Material may not be reproduced, in whole or in part, without the written consent of AGLC.

• Operating system: Windows XP or newer or Mac OS 10.3 and newer
• Browser: Mozilla Firefox 12, Google Chrome 18, Safari 5, Edge v.87, Opera v.72 and newer
• Adobe Acrobat Reader, free download

Sound card, speakers and a stable, high-speed Internet connection are recommended.

Note: Restrictions placed on corporate systems, applications or mobile devices may restrict learners' access to program or exam content or limit some functions on the SMART Programs' websites. Contact your IT professional for assistance or use a computer or device without these restrictions.

Browsers not listed above may not display content correctly.

Sign in to your account. If you don't remember your password, retrieve it here.

Click on Program Options from the menu bar. Choose Online Training from the drop-down menu. Read through the information, noting the date and time your program access ends. Plan your time to get certified within 30 days of the date and time of registration.

When you're ready to begin, click on STEP 2: View Course.

Sign in to your account. If you don't remember your password, retrieve it here.

• Click on Program Options from the menu bar. Choose Online Training from the drop-down menu.
  • If you haven't registered for the program, click on the Register button. Follow the on-screen instructions to add it to your account. Return to the Online Training page to take the program.
• Read the information on the Online Training page carefully. Note the date and time access to your online program ends. Plan your time so you can get certified before your access ends.
• Click on STEP 2: View Course. All of the program exercises and questionnaire must be completed before you can take the exam.
• When you're ready to take the test, click on STEP 3: Take Exam.

You must successfully complete your program within 30 days of the date and time of registration.

You must successfully complete your program within 30 days of the date and time of registration. Check the Online Training page of your SMART Programs account to see when your program access ends.

After 30 days, you will lose access to the program. Previously completed work will not be saved.

No, you may enter and exit the program, sign in and out of your account, etc. as often as you like within 30 days from the date and time of registration. Your program access ends on the 30th day.

The online exam is timed. The clock cannot be stopped once the exam begins. If you accidentally close the test window, you can reopen it if the time limit has not expired. Completing the test in a single sitting is recommended.

Yes, you can! Sign in to your account. Click on Program Options from the menu bar. Choose Online Training, and then click on STEP 2: View Course. Click on the Contents button to find the section(s) you'd like to review.

If you're retaking the exam, check the Completion Status page of your account to learn which section(s) need more review. Click directly on the test score. Then, go back into the online program and take a few minutes to look through these sections before you try the exam again.

SMART Programs cannot provide feedback on specific test questions.

Sign in to your account at smartprograms.aglc.ca. If you don't remember your password, retrieve it here.

Choose Program Options from the menu and then Online Training from the drop-down menu. Check that you completed all program exercises and the questionnaire. Then, click on STEP 3: Take Exam. Follow the on-screen instructions to take the exam.

The exam has 15 questions. You have 30 minutes to complete it.

If you accidentally close the test window, you can reopen it if the time limit has not expired.

No. This program is designed so learners can get certified without the assistance of a third party. The test is a closed book exam. Use of resources or supporting materials is not permitted.

After submitting your exam attempt, a message will appear on the screen, stating that you passed or did not pass the test.

If you passed, you can get proof of certification right away.

If you did not pass, check the Completion Status page of your account to learn which section(s) need more review. Click directly on the test score. Then, go back into the online program and look through these sections before you try the exam again.

A minimum score of 80% (at least 12 correct answers out of 15 questions) is required to pass.

Yes, you can! You have 5 attempts to pass the final exam. You may take the test again, but reviewing the program topics first is recommended.

To see your test attempt details, sign in to your account and click on the My Account tab. Choose Completion Status from the drop-down menu. Click directly on the test score to learn which section(s) need more review. Look through them before trying the exam again.

SMART Programs cannot provide feedback on specific test questions.

Please note, a test attempt may result in a Fail score if the Internet connection was interrupted or dropped while the exam is in progress. Contact SMART Programs to restore any lost test attempts.

Sign in to your account. Click on the My Account tab and then Completion Status. Click directly on the test score to learn which sections need more review. Look through them before trying the exam again.

SMART Programs cannot provide feedback on specific test questions.

Details about your test attempt(s) belong to you, the learner.

SMART Programs' staff and AGLC Inspectors have access to learners' information to administer the programs, confirm program completion and enforce Alberta laws and AGLC's policies.

For more information, see the Privacy Statement page. To protect your account and information, do not share your sign in credentials with anyone.

Licensee staff must provide proof of A Good Call certification at the request of an AGLC Inspector.

Proof of certification includes:

• paper printed certificate that has a QR code; or
• a clear digital image (e.g. screen shot) of the certificate saved on the staff member's mobile device.

Proof of certification is saved to your SMART Programs account for 5 years from the date of completion.

Yes, you can! Proof of certification is saved to your SMART Programs account for 5 years from the date of completion.

Proof of certification is saved to your SMART Programs account for 5 years from the date of completion.

Licensee staff must provide proof of A Good Call certification at the request of an AGLC Inspector. Certificates issued by other provincial training programs are not accepted.

It's a QR (Quick Response) code. Information is arranged in a simple black and white, two-dimensional pattern and can be read by an imaging device, such as a mobile device with a camera and QR code reading software. After scanning the code, the QR reader opens a mobile URL, places a phone call or shows information.

This QR code provides information about your certification to AGLC inspectors and administrators of the SMART Programs.

If your responsible liquor service certificate was issued by another Canadian jurisdiction within the last 5 years, you can apply to have it recognized.

Certificates issued by other training programs are not accepted by AGLC Inspectors.

Equivalency will not be granted for responsible liquor service certification issued more than 5 years ago. Certificates issued outside of Canada are not recognized. Equivalency is not granted for any other SMART Program at this time.

To find out if your ProServe certificate is recognized in another province, contact that province's program administrators.

Note: Legislation and policies are different in every province. Licensees are responsible for ensuring their workers understand and follow all Alberta laws and policies for the work they do.

Yes, all SMART Programs certificates are valid for 5 years from the date of completion.

Workers must renew expiring certification before the expiration date on their certificate if they are still working in a position where the certification is required.

Upon renewal, proof of certification is saved to your SMART Programs account for 5 years from the date of completion.

Licensee staff must provide proof of A Good Call certification at the request of an AGLC Inspector.

An email will be sent to the address on your SMART Programs account, reminding you that your certificate expires within 60 days. Contact us if you want to recertify earlier.